Unified Dispatch (‘UDI’) is a market leader in contact center automation for the ground transportation industry: our products and expertise enable transit operators to serve more customers with fewer resources.
UDI’s customers include the largest providers in their categories, including New York City Transit’s massive paratransit service, SuperShuttle’s national call centers, and 303 Trans, with 24,000 calls/day and 1,100 for-hire vehicles.
Our success reflects a deep commitment to understanding our customer’s business, and building reliable and effective systems that deliver a superior user experience.
UDI was acquired by Transdev in 2011, following UDI’s work at Transdev’s SuperShuttle call centers. UDI now provides custom technology solutions for Transdev’s transit operations. As a free-standing division, UDI has the resources of a global powerhouse and the focus and responsiveness of a boutique tech company.
UDI’s headquarters are located in downtown Pasadena, CA, with a development office in Tampa, FL.