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NEWS |
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| Greater Austin Transportation Company
Selects Unified Dispatch's UniBook System To Automate Taxi
Calls |
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Company To Utilize UniBook to Provide Enhanced Customer
Service and Operational Efficiency |
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Altadena, CA (November 1, 2004)—Unified Dispatch, Inc., the
world's leading provider of call center solutions for the ground
transportation industry, announced today its UniBook service has
been selected by Greater Austin Transportation Company to provide
enhanced customer service and operational efficiency. |
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"We are very excited that Greater Austin Transportation Company
has chosen UniBook," said Dan Tamkin, Chief Operating Officer of
Unified Dispatch. "With UniBook, GATC will have the ability to
automate calls for taxi service. Ultimately, the task of running a
dispatching call center is simplified and the cost reduced. Also,
callers for taxi service are able to process their orders in seconds
as opposed to having to wait on the line for an operator." |
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To utilize UniBook, passengers simply dial 512-452-9999 and are
provided with the choice of reserving a ride automatically or
waiting to speak with a live agent. The system is aware of the
caller's address based on the calling number. Once the call is
answered, an automated system asks the caller if they would like to
be picked up at the address shown on the prompt. If the caller dials
"1" for Yes, the cab is booked automatically. Otherwise, the caller
is transferred to a live customer service agent. |
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"Greater Austin Transportation Company is excited to provide this
service to our customers," said Jim Connolly, President of Greater
Austin Transportation Company. "As a leading transportation provider
in Austin, we are committed to offering Austin as well as visitors
to the city the best and most convenient transportation solution. |
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| About Greater Austin Transportation
Company |
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Yellow Cab Austin is a member of the Greater Austin
Transportation Company and is Austin's only computer dispatched taxi
fleet. With more than 300 independent contractor operated cabs in
the Austin area, taxi service is available 24 hours-a-day, 365
days-a-year. All cabs are equipped with digital cameras as well as
Global Positioning Systems. For more information, log onto http://www.yellowcabaustin.com/. |
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| About Unified Dispatch |
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Unified Dispatch has developed the UniBook and UniCall Services.
UniBook allows callers for transportation service to book their
orders within seconds and without using a live agent - greatly
reducing the headache and cost of running a dispatching call center.
UniCall enables call center outsourcing, eliminating the need to
maintain a dispatching call center. Unified Dispatch has also
developed proprietary interfaces into customers existing dispatch
and phone systems, providing a unified approach to client dispatch
and order taking needs. Some current taxi clients include Alberta
Co-op Taxi, Calgary Checker, Chicago Blue Cab, Pomona Yellow Cab,
San Francisco Yellow Cab, St. Louis County Cab, and Toronto Diamond
Taxi. UDI's corporate offices are located at 2400 Lincoln Avenue,
Altadena, California 91001.
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| Web address: http://www.unified-dispatch.com/ E-mail: dan@unified-dispatch.com |
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