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NEWS |
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| Unified Dispatch Announces Customer
Advisory Council |
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Altadena, CA (July 1, 2004)—Unified
Dispatch, Inc., the world's leading provider of call center
solutions for the ground transportation industry, announced today it
has formed a Customer Advisory Council to provide frequent customer
comment to Company management. |
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Neil Gafney, CEO, stated, "The Customer Advisory Council is one
of the steps toward our goal of total customer satisfaction. We will
solicit input regarding all aspects of marketing pricing, sales,
engineering, installation and support as well as our plans for
future direction and products." |
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The Customer Advisory Council consists of senior management
decision makers from six Unified Dispatch customers: Jim Bell,
Diamond Taxi of Toronto; Jim Bennett, Blue Cab Chicago; Connie
Loeder, Alberta Co-op Taxi Line; Al Enders, Checker Group of
Calgary; Basil Rudawsky, St. Louis County Cab; and Larry Silva,
Yellow Checker Cab of San Jose. |
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Basil Rudawsky, of St. Louis County Cab, stated "The formation of
this Customer Advisory Council shows how committed Unified Dispatch
is to the quality of its products and to meeting the needs of our
industry. There is no better way to improve a product than to have
the end users actually design it. The UniBook automated calltaker,
for example, is already fantastic, and with our input will get even
better." |
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The Customer Advisory Council meets monthly by conference call.
Topics include customer satisfaction, customer support, company
communications and product direction. |
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| "I am very excited about the Customer Advisory Council. This will
enable us to directly inject customer input into our strategic and
tactical planning." stated Mr. Gafney. |
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| About Unified Dispatch |
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Unified Dispatch provides products and services that target
high-volume, quick-transaction call centers in the ground
transportation industry. Utilizing speech recognition technology and
call center outsourcing, Unified Dispatch achieves short-term ROI
for its clients - typically between 4 and 12 months. Its first
product, UniBook, utilizes speech recognition technology to automate
reservations for ground transportation service. UniCall, its second
product, employs advanced communications technology to enable
outsourced call taking. Unified Dispatch's products and services
decrease costs, increase revenues, and improve customer service,
which significantly enhance clients' bottom line. For more
information about UDI, please visit http://www.unified-dispatch.com/ or contact CFO, Dan Tamkin, at 626-296-6460 or by e-mail at dan@unified-dispatch.com |
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