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| VoiceGenie Powers Unified Dispatch
Voice-Driven Taxi Booking System |
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| TORONTO, March 12, 2002 (CNW) -- VoiceGenie Technologies, Inc.,the leading Provider of VoiceXML Gateway solutions, announces that Unified Dispatch, Inc. (UDI), the premier provider of next-generation speech-enabled dispatch technology for the transportation industry, has partnered with VoiceGenie to power its voice-enabled taxi booking system for several of UDI's installations. UniBook allows passengers to book taxis, shuttles and limousines without waiting to speak to a live agent. The fully integrated booking engine reduces fleet operator costs and dramatically improves the customer experience in booking transportation services. |
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| UniBook has been engineered to gather all necessary information through an intuitive voice interface based on VoiceXML, seamlessly delivering the data to any leading dispatch system and eliminating the need for expensive live agents. This level of automation drastically cuts dispatch costs by more than 40% and eliminates the frustration passengers endure waiting on hold for operator assistance. |
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| Ted Sichelman, Unified Dispatch's CEO, said, "VoiceGenie's open
architecture offers the level of flexibility needed to make UniBook
the most successful transportation booking system. Running on
VoiceGenie, UniBook can operate in a multitude of environments
without the need to alter our core technology, a critical factor in
transportation solutions deployment." |
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| Stuart Berkowitz, VoiceGenie President and CEO, said, "We are
thrilled to include Unified Dispatch in our growing list of industry
leading customers. The UniBook solution addresses a seizable market
opportunity in transportation and demonstrates VoiceXML's tremendous
ROI potential. The Unified Dispatch UniBook system is expertly
engineered; we believe this application is poised for wide
deployment across the transportation contact center industry." |
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| About Unified Dispatch |
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| Los Angeles-based Unified Dispatch, Inc. (http://www.unified-dispatch.com/)
provides next generation voice, call center, and wireless
technologies to the ground transportation industry. Its flagship
product, UniBook, allows passengers to place automated orders for
taxis, limos, and shuttles, either by the telephone (via voice and
touch-tone), Internet, or from wireless devices. |
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| About VoiceGenie |
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| VoiceGenie is the worldwide leader in VoiceXML Gateways,
Development Environments, and Tools. Each day, deployed VoiceGenie
infrastructure answers over one million calls. The VoiceGenie
VoiceXML Gateway -- first to offer 100% VoiceXML 1.0 and 2.0
compliance and first with support for multiple speech-and
text-to-speech engines -- allows any phone to access Voice Web
applications developed using VoiceXML. VoiceGenie's customers and
partners comprise many leading organizations, including AT&T,
France Telecom, SAP, Lucent, Intel, SpeechWorks, Nuance, Oracle, Eli
Lilly, and more. VoiceGenie's Gateway was ranked No. 1 hosted
VoiceXML Gateway by CT Labs, and given the 2001 Innovation Award by
TMC Labs. The Kelsey Group estimates that the market for
voice-enabling services will grow to $41 billion by 2005. Please
call 416.736.6105 or visit http://www.voicegenie.com/ |
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| VoiceGenie VoiceXML Gateway is a trademark of VoiceGenie
Technologies Inc. UniBook is a trademark of Unified Dispatch, Inc.
All other trademarks are the property of their respective owners. |
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| For further information: Lorraine Neal, VoiceGenie
Technologies Inc., (416) 736-6105, Say "Lorraine Neal", lorraine@voicegenie.com |
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