UniBook Lite is an excellent option for smaller transportation companies from 1 to 100 vehicles without computer dispatch systems or mobile data terminals.  UniBook Lite integrates with standard phone company lines (POTS).  It is designed to answer and attempt to automate all your calls; calls that cannot be automated simply ring another extension. Automated calls will appear on a monitor to be voice dispatched or sent via text message to driver’s cell phones.

• Automates incoming calls for transportation service
• Transfers caller to a live agent when needed
• 24/7 system that never calls in sick, takes a coffee break or is rude to customers
• Improves customer service by reducing hold times and abandoned calls
• Handles up to 1500+ calls per day
• Multi-language prompts

Optional Features

• IP Phone System with auto attendant, voice mail, and phones
• Remote call taker routing capabilities
• Landmarks
• Integrates with third party transportation provider software and dispatch systems
• Text Messaging
• Web Booking integration
• Paratransit and non-emergency medical support and integration
• Taxi and Sedan providers can automate trips to and from agencies and brokers
• Agencies and brokers can automate trips to and from taxi and sedan companies
• Call recording

To learn how our technology can enhance your organization please contact us.  We will take the time to understand how your system operates, listen to your concerns, and provide you with a solution that fits your needs and budget.