• Automates incoming calls for transportation service
• Transfers caller to a live agent when needed
• Automates outbound calling for trip verification
• Allows trip verification calls to be transferred to a live agent
• 24/7 system that never calls in sick, takes a coffee break or is rude to customers
• Improves customer service by reducing hold times and abandoned calls
• Integrates with your existing dispatch/scheduling systems
• Unlimited daily call handling by adding ports when needed
• Multi-language prompts
• IP Phone System with auto attendant, voice mail, and phones
• Remote call taker routing capabilities

Optional Features

• Automates status check calls
• Voice recognition features
• Press or say one
• Say book my trip
• Speak the day and time of your trip
• Speak your pick up and drop off address (full address recognition Q2FY2008)
• Landmarks
• Integrates with third party transportation provider software and dispatch systems
• Advanced IVR functionality and integration
• Custom call flow design
• Customer account automation using PIN/Account codes
• Prepaid card balance inquiry, activation, and balance increase automation
• Text Messaging
• Web Booking integration
• Paratransit and non-emergency medical support and integration
• Taxi and Sedan providers can automate trips to and from agencies and brokers
• Agencies and brokers can automate trips to and from taxi and sedan companies
• Call recording

To learn how our technology can enhance your organization please contact us.  We will take the time to understand how your system operates, listen to your concerns, and provide you with a solution that fits your needs and budget.