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UniBook for Paratransit Providers

With growing populations and falling budgets, paratransit operators must reduce their costs, serve more customers, and maintain consistently high  service levels.

UniBook Paratransit is the choice of major agencies, including:

  • New York City Transit’s Access-A-Ride
  • Los Angeles County’s Access Services
  • Boston’s The Ride

Call-flows and Applications

UniBook Paratransit systems help your agency to save time and money. UniBook works with your current scheduling system to automate the routine callouts that reduce passenger no-shows and keep your drivers on-schedule.


Paratransit Call-flows Voice SMS Text Email
Outbound Call-flows
Impending Arrival Notifications check check check
Night-before Trip Reminders check check check
Eligibility Reminders check check check
Subscription Reminders check check check
Broadcast Messages check check check
Surveys check
Inbound Call-flows
Where's My Ride check
Review, Confirm, Cancel Trips check
Book Trips check
Subscription Hiatus check
Fare & Smart Card Balances check  check


UniBook Options


Multi-Modal Systems
A single UniBook system can serve fixed route and paratransit customers. This reduces the system costs and provides a consistent user experience across your entire system.

On-Premise & Hosted Systems
UniBook can be installed on-premise, or delivered as a hosted solution from our corporate data center.

Please contact a UDI sales representative to discuss these options.