Passenger Communication
Solutions
Founded in 2005, Unified Dispatch, also known as UDI, provides passenger communication solutions such as IVR, text, and webchat for public and private ground transportation companies.
We specialize in Paratransit, Transit, Taxi and all forms of on-demand or scheduled transportation.
Our Solutions
Providing passenger communciations focused solutions since 2005
UniBook Cloud IVR
Our Cloud IVR solutions, in partnership with Amazon Web Services and multiple carriers, are available world-wide.
UniText Text / SMS
We offer via our cloud an interactive text solution that allows passengers to get the information they need without a phone call.
UniChat
Based on Amazon's AI and chat bot tools, we offer interactive chat sessions to answer your passenger's questions.
GroundPoint
UDI's integration to multiple scheduling and dispatch providers can be used to seamlessly move trips between systems.