Paratransit and demand response agencies rely on Unified Dispatch to book trips, confirm rides, and keep passengers informed — all handled by AI, around the clock, without adding headcount.
Paratransit agencies manage some of the most complex passenger communication in public transit — with limited staff, tight budgets, and passengers who depend on every call.
Passengers calling to confirm, cancel, or check on trips get put on hold — or worse, give up and no-show.
Call center staff are stretched thin. Hiring and retaining agents for routine inquiry calls drains resources that should go toward service.
Passengers need information outside business hours. Without overnight coverage, you're leaving them without answers when they need them most.
"What time is my ride?" and "Can I book a trip for Thursday?" shouldn't require a human agent. Routine bookings and inquiries consume staff time that could be spent on exceptions that truly need attention.
Frankie comes in two forms, each purpose-built for paratransit passenger communication. Together, they handle the routine so your team can handle the extraordinary.
AI Voice Agent for Paratransit
UniBook Frankie answers every inbound passenger call — 24 hours a day, 7 days a week — with a natural, conversational AI voice. Passengers can book trips, confirm rides, check pickup times, request cancellations, and get status updates without ever waiting on hold or speaking with a live agent.
AI SMS Agent for Paratransit
UniText Frankie keeps passengers informed through two-way AI text messaging. From trip booking and pickup reminders to real-time ETA alerts, Frankie handles the full SMS conversation — letting passengers book, confirm, cancel, or ask questions by text, with no app download required.
UniBook Frankie and UniText Frankie work as a unified AI communication layer — voice and SMS in sync. Both solutions integrate directly with your existing scheduling and dispatch platform, so there's no ripping and replacing what already works.
Frankie handles the full passenger communication workflow, from the moment a rider reaches out to the moment their trip is confirmed.
A rider calls your agency number or receives a text reminder from Frankie. Either way, Frankie is ready to respond instantly — no wait, no hold music.
Frankie identifies the passenger, pulls up their trip information, and conducts a natural-language conversation — booking new trips, confirming rides, processing cancellations, or answering questions in real time.
Frankie integrates with your scheduling and dispatch platform — so confirmations, cancellations, and changes flow directly into your system, without manual entry.
Complex issues get escalated to your agents. Everything routine is handled by Frankie — so your team is free to manage exceptions, not answer the same questions 200 times a day.
Generic AI call center solutions weren't designed for the nuances of paratransit. The eligibility requirements, the scheduling complexity, the ADA mandates, the passengers who depend on every interaction — those realities demand a purpose-built solution.
Unified Dispatch has spent over 20 years building communication technology specifically for ground transportation. Frankie isn't a generic chatbot dressed up for paratransit — it's an AI agent built for the realities of paratransit and demand response operations, from the ground up.
Talk to Our Team20+ years exclusively in ground transportation. We know paratransit, transit, and taxi operations inside and out.
AWS-powered infrastructure with carrier-grade reliability. Built to handle sensitive passenger data with security you can trust.
Connects with the scheduling and dispatch systems paratransit agencies already use — no ripping and replacing your stack.
Multi-carrier worldwide availability means Frankie is always reachable — no single point of failure, no downtime for your riders.
Every paratransit operation is different. Tell us about yours and we'll show you exactly how Frankie can help.