UniBook Cloud IVR
UniBook Cloud IVR is the industry standard solution for government transportation and for-hire ground transportation markets. Since our inception in 2005, Unified Dispatch has successfully deployed over 100 solutions and handled billions of phone calls.
Our UniBook solutions offer riders the ability to book trips, cancel and confirm upcoming trips, get ETA information on existing trips and get account information. Further, UniBook also provides arrival notifications and trip reminders. All of our interactions enable customers to make changes or cancel trips so they can manage their transportation without speaking to a customer service representative.